Cancel (and restart) subscription
Even though we are sorry to hear that you want to cancel your Physitrack subscription (temporarily or permanently), we are happy to help you with it. On this page you can read how to do so.
- You can cancel your Physitrack subscription at any time.
- Your cancellation will take effect at the end of your current billing cycle.
- Retrospective termination of your subscription is not possible.
- Once your Physitrack subscription ends, assigned exercise programmes are terminated after a 7-day period and your patients can no longer provide feedback. However, patients can still view their exercise programmes.
- Cancelling your subscription will not delete your Physitrack account from our servers or delete any data from your account. You can always restart your subscription and use your existing account. Click here if you want to delete your Physitrack account.
Follow the steps below to end your Physitrack subscription:
- Log in to the web version of Physitrack.
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Click on your name in the upper right corner and select Subscription.
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Now click the Manage subscription button.
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Then click Cancel Subscription and confirm.
Your subscription is now cancelled from the first day of the next subscription or billing period.
Restart Physitrack subscription
Of course, you are welcome to restart your subscription at any time.
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Has your subscription not yet ended and want to undo your cancellation?
Click the green Undo cancellation button on the Subscription page, and then click on the "Remove scheduled cancellation" to undo the cancellation. Your subscription will then be renewed as normal, as if your cancellation did not take place.
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Has your subscription already ended and want to use Physitrack again?
When you log in to your Physitrack account, you will see the page below. Click the Reactivate subscription. If there is a valid payment method on your account, the subscription will be restarted automatically. Don't have a valid payment method? If so, please contact us.
Troubleshooting
If you followed the steps above, but the Manage subscription or Cancel Subscription button is not appearing, this is usually caused by one of the following:
- Your subscription is managed through PT Direct
If your clinic or practice uses PT Direct, your subscription is managed at the organisation level. Individual practitioners do not see a Cancel Subscription option in their own account.
To cancel or reduce licences, a PT Direct administrator must log in to PT Direct and follow the steps here: Add and remove licences in PT Direct
If you are unsure whether your account is on PT Direct, check whether you see a PT Direct option in your profile menu. If not, contact your clinic's Physitrack administrator.
- The Cancel Subscription button is not responding or is not visible
If neither of the above applies and the button is still missing or unresponsive, try the following steps:
- Clear your browser cache: cached data can cause pages to load incorrectly. Clear your cache and reload the page.
- Log out and back in: sign out of your Physitrack account completely, then sign back in and navigate to Subscription again.
- Try a different browser or use incognito/private mode: browser extensions or stored sessions can interfere with the page. Open a private/incognito window or switch to a different browser (e.g. Chrome, Firefox, Safari) and try again.
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Your subscription was started through Apple
If you downloaded the Physitrack app on an iOS device and subscribed through your Apple account, you can only cancel through Apple, not through the Physitrack website: End your Physitrack subscription started through Apple
If the button is still not appearing after trying the above, please contact our support team at support@physitrack.com and we will cancel the subscription on your behalf.