Cancel (and restart) subscription
Even though we are sorry to hear that you want to cancel your Physitrack subscription (temporarily or permanently), we are happy to help you with it. On this page you can read how to do so.
- You can cancel your Physitrack subscription at any time.
- Your cancellation will take effect at the end of your current billing cycle.
- Retrospective termination of your subscription is not possible.
- Once your Physitrack subscription ends, assigned exercise programmes are terminated after a 7-day period and your patients can no longer provide feedback. However, patients can still view their exercise programmes.
- Cancelling your subscription will not delete your Physitrack account from our servers. You can always restart your subscription and use your existing account. Click here if you want to delete your Physitrack account.
Follow the steps below to end your Physitrack subscription:
- 1
- Log in to Physitrack web-version if you are not already logged in. Please note that you cannot cancel your subscription through our mobile app.
- 2
- Click on your name at the bottom right and go to Subscription.
- 3
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Click
Manage subscription at the top of the page.
- 4
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Then click
Cancel Subscription and confirm.
Your subscription is now cancelled from the first day of the next subscription or billing period.
Restart Physitrack subscription
Of course, you are welcome to restart your subscription at any time.
Has your subscription not yet ended and want to undo your cancellation?
Click the green Undo cancellation button on the Subscription page to undo the cancellation. Your subscription will then be renewed as normal, as if your cancellation did not take place.
Has your subscription already ended and want to use Physitrack again?
When you log in to your Physitrack account, you will see the page below. Click the Change Subscription button and then the Reactivate Subscription link. If there is a valid payment method on your account, the subscription will be restarted automatically. Don't have a valid payment method? If so, please contact us.
