Disable Telehealth Pro in your Physitrack account

Don't need Telehealth (anymore), e.g. because you no longer have video consultations with your patients? Telehealth Pro is subject to an additional charge, on top of your Physitrack subscription. When you deactivate Telehealth Pro, these extra costs will fall away. On this page you can read how to disable Telehealth Pro.

Steps to disable Telehealth Pro

1. Log in to your Physitrack account.
2. Click on your name at the bottom right and go to Subscription.
3. Scroll to the Colleagues on subscription section.

4. Locate your email (or your colleague’s, if you’re the subscription owner).

   Uncheck the Telehealth Pro box next to the respective email.

   • A confirmation pop-up will appear. Confirm to proceed.
   • Telehealth Pro will be disabled immediately and the change reflected in your subscription charges.

However, if you have added Telhealth Pro licenses manually via the "Licenses" button, to ensure billing accuracy, click Licenses (next to the + Add colleague button).

• If unused Telehealth Pro licenses are still counted under “Telehealth Licenses,” update the number downward.
• Only the licenses specified here are billed, so lowering this count ensures you won’t be charged moving forward.

And that's all - Telehealth Pro will be disabled immediately. You will be credited a pro rata amount for the rest of the current month to your account and from the next renewal of your Physitrack subscription, Telehealth Pro will no longer be charged.

If you do want to use Telehealth Pro again in the future, you turn it back on just as easily.