Firewall and network settings for Physitrack

If a firewall only allows internet traffic to certain URLs or IP addresses, it uses the so-called whitelisting approach. Are you using Physitrack or Telehealth behind such a firewall? If so, make sure the following ports and URLs are whitelisted for our platform to work correctly.

Ports

port 80
port 443

URLs

googleapis.com
firebaseio.com
algolia.net
cloudfront.net
media.physitrack.com
cdn.physitrack.com
src.litix.io
app.helphero.co
s3.amazonaws.com

Physitrack Telehealth

To make sure we go through firewalls, we automatically switch from User Datagram Protocol (UDP) to Transmission Control Protocol (TCP; HTTPS).
Currently, video calling does not go through China's firewall system.
Check that there are no network errors in our Physitrack Telehealth system test.

See Google's documentation for presence detection (Google Firebase).

To test that your firewall settings work, start a test call (browser to browser) at https://app.voxeet.io/.
Make sure that each participant enters the same room name.