Firewall and network settings for Physitrack
If a firewall only allows internet traffic to certain URLs or IP addresses, it uses the so-called whitelisting approach. Are you using Physitrack or Telehealth behind such a firewall? If so, make sure the following ports and URLs are whitelisted for our platform to work correctly.
- port 80
- port 443
- To make sure we go through firewalls, we automatically switch from User Datagram Protocol (UDP) to Transmission Control Protocol (TCP; HTTPS).
- Currently, video calling does not go through China's firewall system.
- Check that there are no network errors in our Physitrack Telehealth system test.
See Google's documentation for presence detection (Google Firebase).
To test that your firewall settings work, start a test call (browser to browser) at https://app.voxeet.io/.
Make sure that each participant enters the same room name.