Firewall and network settings for Physitrack

If a firewall only allows internet traffic to certain URLs or IP addresses, it uses the so-called whitelisting approach. Are you using Physitrack or Telehealth behind such a firewall? If so, make sure the following ports and URLs are whitelisted for our platform to work correctly.

Ports

  • port 80
  • port 443

URLs

  • googleapis.com
  • firebaseio.com
  • algolia.net
  • cloudfront.net
  • media.physitrack.com
  • cdn.physitrack.com 
  • src.litix.io 
  • app.helphero.co
  • s3.amazonaws.com

Physitrack Telehealth

  • To make sure we go through firewalls, we automatically switch from User Datagram Protocol (UDP) to Transmission Control Protocol (TCP; HTTPS).
  • Currently, video calling does not go through China's firewall system.
  • Check that there are no network errors in our Physitrack Telehealth system test.

See Google's documentation for presence detection (Google Firebase).

To test that your firewall settings work, start a test call (browser to browser) at https://app.voxeet.io/.
Make sure that each participant enters the same room name.

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