3. System requirements
- Physitrack Telehealth works in a wide range of browsers and on a wide range of iOS and Android devices.
- Before your first Physitrack Telehealth appointment, test your system for Physitrack Telehealth
- Run our system test here.
Have a look at the requirements below, or skip to the next section (Workflow).
Browser requirements (Windows & Mac)
| Browser | Screen sharing | Exercise streaming |
| Google Chrome (current version and one version below) |
Enabled | Enabled |
| Microsoft Edge (version 81 and newer) |
Enabled | Enabled |
| Safari with H.264 (with some limitations) and mobile Safari |
Enabled | Enabled |
| Firefox (current version and one version below) |
Enabled | Enabled |
Note that video calling on
Physitrack iOS has been temporarily disabled while we are working on the release of the new version of Physitrack iOS. However,
you can use Safari on your iPad for Physitrack Telehealth.
Note that as of 1 October 2019,
Internet Explorer 11 is no longer officially supported by Physitrack for video calling.
Tip: if you're not sure what your browser setup is, please visit
Whatsmybrowser.org.
Client device compatibility
Your clients can access video consultations via PhysiApp (our free client app) on:
- iOS
- Android
- web (see above browser requirements)
Bandwidth requirements
- Video: 300 kbps per stream (recommended lowest level)
- Audio: 50 kbps per stream (recommended lowest level)
Video specifications
Video resolutions — browsers:
- 1280 x 720
- 640 x 480
- 320 x 240
Additional recommendations
- Use a headset with microphone for improved sound quality and privacy
- Use a USB echo-canceling speaker for meeting room environments
- Ensure that nobody else on your network is using the internet at the same time as this can significantly slow down your connection.