3. System requirements

Have a look at the requirements below, or skip to the next section (Workflow).

Browser requirements (Windows & Mac)

Browser Screen sharing Exercise streaming
Google Chrome
(current version and one version below)
Enabled Enabled
Microsoft Edge
(version 81 and newer)
Enabled Enabled
with H.264 (with some limitations) and mobile Safari
Enabled Enabled
(current version and one version below)
Enabled Enabled
Note that video calling on Physitrack iOS has been temporarily disabled while we are working on the release of the new version of Physitrack iOS. However, you can use Safari on your iPad for Physitrack Telehealth. 
Note that as of 1 October 2019, Internet Explorer 11 is no longer officially supported by Physitrack for video calling.
Tip: if you're not sure what your browser setup is, please visit Whatsmybrowser.org.

Client device compatibility

Your clients can access video consultations via PhysiApp (our free client app) on: 

  • iOS
  • Android
  • web (see above browser requirements)

Bandwidth requirements

  • Video: 300 kbps per stream (recommended lowest level)
  • Audio: 50 kbps per stream (recommended lowest level)

Video specifications

Video resolutions — browsers:
  • 1280 x 720
  • 640 x 480
  • 320 x 240

Additional recommendations

  • Use a headset with microphone for improved sound quality and privacy
  • Use a USB echo-canceling speaker for meeting room environments
  • Ensure that nobody else on your network is using the internet at the same time as this can significantly slow down your connection. 

Firewall settings

See Firewall settings for Physitrack Telehealth

Get in touch: Contact Physitrack Contact Physitrack