Recordings of your Telehealth calls

At Physitrack, protecting your privacy and ensuring compliance with data protection regulations is a top priority. As a result, Telehealth calls are not recorded by default. This decision reflects our commitment to safeguarding both practitioners' and patients' sensitive information while delivering seamless Telehealth services.

Call recording as an add-on feature

We understand that some larger organisations may require Telehealth call recordings for legal or compliance purposes. Therefore, Physitrack offers call recording as an add-on service. This service is subject to a separate legal agreement that governs the management of the recorded data.

If activated and only when the patient gives permission at the beginning of the video consultation, the audio part of Telehealth conversations is recorded. Video is not recorded. The audio file will be securely stored on Physitrack's servers for a period of 90 days, after which it is permanently deleted.

Download call recordings

The saved call recordings can be easily downloaded from PT Direct. Read more here.

Interested in call recording?

If you require call recording for legal, compliance, or operational reasons, please contact us at sales@physitrack.com to discuss your needs and receive more information on how to enable this feature for your account.