Enterprise invoicing: billing period
We are in the process of implementing a new billing system which will align all subscriptions to start on the first of the month. Your first invoice on the new system will have a different billing period if you were previously billed for a period starting on a different date. If your start date or renewal date is up to 7 days before the end of the month you may have received an invoice for a reduced period up to the end of a month. Alternatively if your start date or renewal date is within 7 days of the end of the month you may have received an invoice for an extended period of the last days of one month followed by the usual term of one month, 3 months, 6 months or 12 months. This will be your initial invoice from this system and future invoices will be for the period of your subscription plan and always on the 1st of the month.
- If you are on monthly subscription this initial invoice will be for a billing period from your start date or renewal date to the end of the month if your start date or renewal date is up to the 7 days before the end of the month. Alternatively if your start date or renewal date is within 7 days of the end of the month the billing period will be for the remainder of the month plus the following month. This billing period will be specified on your invoice.
- If you are on a quarterly, 6 monthly or yearly subscription and your start date or renewal date is up to the 7 days before the end of the month this invoice will be from the start date or renewal date to the end of the month preceding the start or renewal date. Alternatively, if your start date or renewal date is within 7 days of your start or renewal date this invoice will be from the start or renewal along with the full 3, 6 or 12 months of your subscription plan.
- Example 1: if you are on yearly subscription starting on 10 Jan 2022 your billing period for this initial invoice will be 10 Jan 2022 - 31 Dec 2022 and future renewals will be for the period 1 Jan to 31 Dec. The billing period will be specified on your invoice.
- Example 2: if you are on yearly subscription starting on 25 Jan 2022 your billing period for this initial invoice will be 25 Jan 2022 - 31 Jan 2023 and future renewals will be for the period 1 Feb to 31 Jan of the following year. The billing period will be specified on your invoice.