Physitrack Support (EN)
  • Web version
  • Telehealth
  • iOS & Android apps
  • PT Direct
  • Contact support
  • Contact support

Troubleshooting

  • Troubleshooting video calls
  • Cannot verify online status of client
  • Nothing happens when I click "Start video call"
  • What is a NotReadableError
  • I cannot hear any audio (or my client cannot)
  • My camera and/or microphone aren't working
  • Does Physitrack Telehealth support group calls?
  • My voice echoes when I am speaking with clients
  • Video calling on older Android devices
  • Screen sharing is not working
  • "Call in progress" when I am not on a call
  • I only see the loading screen
  • The "Invite client" screen shows no text
  • Allowing access to your camera and microphone in Chrome and/or Windows 10
  • No video or audio for calls between Safari and Android
  • When streaming exercise videos, the audio echoes
  • What does 'Audio Transparency mode' mean in Telehealth Pro?

Categories

  • Getting started
  • How-tos
  • Paying for Telehealth
  • Security & privacy
  • Troubleshooting
No results found

© Physitrack PLC 2023. Powered by Help Scout