Changing practitioners' email visibility in PT Direct

Physitrack does not show a practitioner's email address to clients, except that the practitioner's email is shown as the reply-to header in the email that is sent with the program access code, as well as several other practitioner-triggered events, such as when a practitioner sends a message from inside Physitrack or invites a client to a video call.

The reason is that, in our experience, clients typically reply to these emails only when they have content-specific or appointment-related questions that Physitrack cannot answer.

You can change this setting for all practitioners in your account so that the reply-to address gets set to support@physiapp.com, and the practitioner's email remains is not disclosed to the client by Physitrack.

To change this setting:

1. Log in to your PT Direct account, and make sure you have access rights to the Practitioners page.

2. Go to the Users page, then click the Defaults button at the top.

3. Check the "Let clients reply to providers' email address when sending email" checkbox. The change is automatically saved.