Changing practitioners' email visibility in PT Direct

Physitrack does not show a practitioner's email address to clients, except in that the practitioner's email is shown as the reply-to header in the email that is sent with the program access code, as well as several other practitioner-triggered events, such as when a practitioner sends a message from inside Physitrack or invites a client to a video call.

The reason for this is that, in our experience, clients usually only reply to these emails because they have content-specific questions, or questions related to the appointment, which Physitrack cannot answer.

You can change this setting for all practitioners in your account so that the reply-to address gets set to support@physiapp.com, and the practitioner's email remains is not disclosed to the client by Physitrack.

To change this setting:

1. Login to your PT Direct account, and make sure you have access rights to the Practitioners page.

2. Go to Practitioners page, then click the Defaults button on top.

3. Check the "Let clients reply to providers' email address when sending email" checkbox. The change is automatically saved.