Troubleshooting video calls
If you see a firewall or network error, please run the tests in the order below and email the results to email@example.com.
- https://tokbox.com/developer/tools/precall/ (save the test results at the bottom and include them in your email to us)
- https://test.webrtc.org/?test_filter=Network latency
- Try connecting to yourself to apprtc.appspot.com. This will put you in a random room, open that url in another tab to see if you can connect to yourself.
- Make sure that your office firewall lets through traffic for video calls (read about firewall settings)