How to report a compromised account
If you are the account owner for a Physitrack Direct account
Email support@physitrack.com with a request to change the account owner email to a new email address
Important: to authenticate your request, please include:
- the old email address
- the amount on your most recent Physitrack invoice, and
- the last 4 digits of your payment method
Your request will then be escalated internally to a Physitrack admin.
- When you've received confirmation that this has been done, immediately request a new password from the login page
- Click the password reset link to set a new password
If you are an admin user inside a Physitrack Direct account
- Contact your Physitrack Direct account administrator
- Ask them to remove you as an admin user and re-add you under a new email address