Messaging with your patient
With Physitrack, you as a healthcare practitioner have a simple and safe tool to interact directly with your patient. This page tells you how to use the messaging function and how to turn it off (block it for the patient).
Send a message to your patient
- 1
- Log in to Physitrack if you are not already.
- 2
- Click on Patients at the bottom and select the patient you want to send a message to.
- 3
-
Click the
speech bubble button in the top right.
- 4
-
Type the message you want to send to the patient and click the
Send button. The message is immediately sent to the patient and they will receive a notification on their mobile device if they have given permission.
Receiving messages from your patients
- 1
- Log in to Physitrack if you are not already.
- 2
- Click on Patients at the bottom and select the patient whose message(s) you want to read.
- 3
-
Click the
speech bubble button in the top right to read the patient's message(s).
Tip: You can sort the patient list so that patients with unread messages are at the top. To do this, select the
Unread messages option from the
Sort patients by: drop-down menu to the left of the patient list.
Your patients can send a message to you only if you allowed patients to initiate conversations, or if you have sent your patient at least one message (which your patient will always be able to reply to).
Please note that your practice or clinic may have disabled the ability to send and receive messages.