How to report a compromised account

If you are the account owner for a Physitrack Direct account

1. Email support@physitrack.com with a request to change the account owner email to a new email address

   Important: to authenticate your request, please include:

   - the old email address

   - the amount on your most recent Physitrack invoice, and 

   - the last 4 digits of your payment method

   
   

   Your request will then be escalated internally to a Physitrack admin.

2. When you've received confirmation that this has been done, immediately request a new password from the login page
3. Click the password reset link to set a new password

If you are an admin user inside a Physitrack Direct account

1. Contact your Physitrack Direct account administrator
2. Ask them to remove you as an admin user and re-add you under a new email address